Civil Aviation Authority reiterates commitment to consumers’ rights
By Ibrahim Umar,
Kanempress News,
23rd, November,2024
The Nigerian Civil Aviation Authority, NCAA, says no airline has launched a nationwide awareness campaign to sensitize travelers and airlines on their rights and obligations.
The campaign is aimed at bridging the gap between passengers and airlines while ensuring adherence to aviation regulations.
Kanempress reports that yhe Director General of NCAA, Chris Najomo, stated this in a press briefing at the Nnamdi Azikiwe Airport, Abuja.
Najomo stressed the significance of informing passengers about their entitlements and responsibilities.
“This awareness campaign is to let passengers know their rights and obligations, and to ensure airlines uphold their duties. It’s not about always siding with passengers or airlines but ensuring fair treatment for both,” he said.
Kanempress further observed that while Najomo listed common issues such as flight delays, he said that after 2 hours of delay, airlines must provide snacks and refreshments to passengers.
The NCAA boss further said that passengers are entitled to refunds, either in cash or processed online within two weeks.
According to him, after 4 hours, airlines must provide hotel accommodations for overnight delays, urging airlines to communicate potential delays promptly to passengers through SMS or other channels and allow them to adjust their plans.
“No airline wants to delay a flight intentionally. There are often external factors, but timely communication can reduce frustration,” Najomo remarked.
He said that the NCAA campaign, which has already commenced at major airports such as Port Harcourt, will expand nationwide to increase public awareness.
Najomo assured travelers of improved experiences during the festive season, citing the addition of several new aircrafts to the fleets of airlines.
